live traffic update not working — TomTom Community

live traffic update not working

hi,
had this problem since august, i purchased a new subscription for live traffic but it hasn't downloaded onto my tomtom trucker 5000.
tried contacting tomtom by telephone but the number just tells me to go online for answers, no email address to be found for contact, just a robot chat that's about as much use as a chocolate fire guard.

please help, this is become very frustrating!!
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