Can’t get satellite

David7463
David7463 Registered Users Posts: 5
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
You supplied replacement but can’t get connection to satellite

Answers

  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    edited October 2020
    Hi
    @David7463
    Welcome to the site....
    Is the device a New/Replacement device or has your original device thats been repaired ??? (i.e... Same serial number)

    Stay Safe... ATB YFM
  • David7463
    David7463 Registered Users Posts: 5
    Apprentice Seeker
    It is a different sat nav new used I think
  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    Hi
    @David7463
    Have you registered the new device to your Account ???
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    Hi again...
    If your device is showing a small Satellite Dish at the top of the Traffic Bar your device has not synced with the GPS Satellites and their Clocks

    d3c5q4pjl6sq.jpg
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh and Clears the on-board Memory Working Space....

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs
    Have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the First Satellite fix, go outside with a clear view of the Sky
    See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017

    Stay Safe... ATB YFM
  • David7463
    David7463 Registered Users Posts: 5
    Apprentice Seeker
    Tried for 1 hour on roof of car but still not working