Can’t get satellite — TomTom Community

Can’t get satellite

You supplied replacement but can’t get connection to satellite

Answers

  • YamFazManYamFazMan Posts: 17,987
    Superusers
    edited October 31
    Hi
    @David7463
    Welcome to the site....
    Is the device a New/Replacement device or has your original device thats been repaired ??? (i.e... Same serial number)

    Stay Safe... ATB YFM
  • David7463David7463 Posts: 5 [Apprentice Seeker]
    It is a different sat nav new used I think
  • YamFazManYamFazMan Posts: 17,987
    Superusers
    Hi
    @David7463
    Have you registered the new device to your Account ???
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 17,987
    Superusers
    Hi again...
    If your device is showing a small Satellite Dish at the top of the Traffic Bar your device has not synced with the GPS Satellites and their Clocks

    d3c5q4pjl6sq.jpg
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh and Clears the on-board Memory Working Space....

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs
    Have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the First Satellite fix, go outside with a clear view of the Sky
    See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017

    Stay Safe... ATB YFM
  • David7463David7463 Posts: 5 [Apprentice Seeker]
    Tried for 1 hour on roof of car but still not working
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