TomTom Carminat - "Can't use the map on this Device"

pekkaakujaervi

Hi,

I recently started getting "Can't use the map on this Device: Scandinavia 918" error in my TomTom Carminat (Renault Megane). Any advice on how to fix this issue?

Thanks
Pekka

VikramK

Hi @pekkaakujaervi

Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

For the best navigation experience, TomTom advises driving with the latest maps....

Thanks, Vikram

DougLap

Hi @pekkaakujaervi

Hopefully @VikramK can sort your Map out. Look back here later.

Doug

VikramK

Hi @pekkaakujaervi

Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

For the best navigation experience, TomTom advises driving with the latest maps....

Thanks, Vikram

pekkaakujaervi

That did the trick, maps are working again! Thank you very much for the help @VikramK
Yes, I've noticed that the maps are a bit out of date. I'll consider getting a subscription.

Thanks again and have a great weekend!

Best regards,
Pekka

DougLap

Hi @pekkaakujaervi

Glad you are sorted.

Doug