TomTom Carminat - "Can't use the map on this Device"

pekkaakujaervi

Hi,

I recently started getting "Can't use the map on this Device: Scandinavia 918" error in my TomTom Carminat (Renault Megane). Any advice on how to fix this issue?

Thanks
Pekka

VikramK

Hi @pekkaakujaervi

Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

For the best navigation experience, TomTom advises driving with the latest maps....

Thanks, Vikram

DougLap

Hi @pekkaakujaervi

Hopefully @VikramK can sort your Map out. Look back here later.

Doug

VikramK

Hi @pekkaakujaervi

Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

For the best navigation experience, TomTom advises driving with the latest maps....

Thanks, Vikram

pekkaakujaervi

That did the trick, maps are working again! Thank you very much for the help @VikramK
Yes, I've noticed that the maps are a bit out of date. I'll consider getting a subscription.

Thanks again and have a great weekend!

Best regards,
Pekka

DougLap

Hi @pekkaakujaervi

Glad you are sorted.

Doug

slawny

Im geting the same error. I bought car and have card with Central_and_Eastern_Europe map. What shoud I do to fix this problem?

DougLap

Hi @slawny

Let’s see what @VikramK has to say after he has looked at whether he needs to sort the map out. Look back here on Monday.

Doug

VikramK

Hi @slawny
Welcome to the community!
Map activated! Please follow the same steps I advised above
Regards, Vikram

slawny

OK. I open SC card in windows. Delete folder Central_and_Eastern_Europe. Start Tomtom Home and? I cant find this map for download.

slawny

Ok I find it. Just need open 3-4 times update options. We'll see.