This happens regardless of whether I use WIFI or USB! I have (with great difficulty as they seem to be making it near impossible to contact them) tried to resolve it with the online chat service to no avail. We have been through all the reset routines, they tell me they have made adjustments. Nothing changes. My PC is set to make a sound when a USB device is connected, there is no such sound and My Drive does not recognise the connection . I believe it will onlky be achieved by sending it back, it is under guarantee .