Can I recover deleted voices?

Whiskeymac
Whiskeymac Registered Users Posts: 4
New Seeker
When I tried to update my TomTom XXL I was told I had to delete some files to make space. The voices were deleted and no offer was made to back them up, so I now have a device with no voice. Can you please help?

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Answers

  • Whiskeymac
    Whiskeymac Registered Users Posts: 4
    New Seeker
    I have no idea as there were 20 and this was handed to me by my daughter who used it on her last car and no longer needs it. I never got as far as finding the list, just the total when I was advised to remove files in order to update.
  • Whiskeymac
    Whiskeymac Registered Users Posts: 4
    New Seeker
    If the voice files were on my computer, I would be able to unerase them but I can't do it from the TomTom, probably due to the format. I would be happy with any voices in English.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Whiskeymac

    Unfortunately for the Nav2 models, we cannot activate voices on the account.
    If you check for updates in TomTom HOME do you see any voices getting offered as a download?

    Regards, Vikram

  • Whiskeymac
    Whiskeymac Registered Users Posts: 4
    New Seeker
    Only a quick GPS fix and a map update were listed and I've installed those. Can I not buy a voice?
  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @Whiskeymac

    This may help you. There are free voices here.

    https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/navigation-voices/

    Doug
  • corconx
    corconx Registered Users Posts: 8
    Apprentice Seeker
    ive just done the same - inadvertently - there were so many voices listed with very small files, I deleted them, there wasn't a Malcolm listed - which is voice installed in English I was going to use, but now its gone, as have all of them.

    Go Camper.

    Carol
  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @corconx

    You can try a factory Reset to see if that restores them otherwise you will need to wait for @VikramK to add the voices on Monday to your account so you can download them.

    Tap Menu
    Tap Settings
    Tap System
    TaP Reset Device

    Doug
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    @corconx
    Hi Carol
    Welcome to the community! Two computer voices- 'Serena' and 'Malcolm' have been activated on your account. Please check for updates now!

    Thanks, Vikram