called by 0161 818 4976 is this a scam or genuine

Bony28

Been having trouble updating my Start 25, it hangs and says servers are busy

Unprompted, someone calls from 0161 818 4976 offering to help, says its a known problem and that I have not updated for a while

Is this genuine, of a scammer...?

YamFazMan

Hi
@Bony28
Welcome to the site....
It's a Scam....
See Who Phoned Me... Scroll down for reports....
Here... https://who-called.co.uk/Number/01618184976
_________________________

Servers are busy error....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM

YamFazMan

Hi
@Bony28
Welcome to the site....
It's a Scam....
See Who Phoned Me... Scroll down for reports....
Here... https://who-called.co.uk/Number/01618184976
_________________________

Servers are busy error....
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
__________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM