Voices stop functioning/disappear if battery discharges fully

Leisure_driver01

Following a fairly recent map update, I noticed that if the battery on the device fully discharges, when it's powered up again, the additional computerized voices I added have disappeared from the device and the two 'standard' UK English ones don't work at all. This means that I have to reconnect to MyDrive Connect, uninstall at least one of the computerised voices, then reinstall, which brings them back to life. I am always concerned that I might have lost the voices by the time I get back into the car for the return trip (If I can't keep the device charged). Any help in resolving this would be amazing.

YamFazMan

Hi
@Leisure_driver01
Welcome to the site....
Lithium batteries should always be properly maintained, one of the worst things you can do to a Lithium Battery is to store it in a discharged state

See Monitoring the Charge state....
https://discussions.tomtom.com/en/discussion/comment/1633093/#Comment_1633093

If the Device in regular use... Use a Quick Press the OFF button....
For Sleep Mode....
The device is ticking over in the background....
OR
If the device has Infrequent use... Use the Turned off Mode....
Press & Hold OFF button until the Power Menu displays --> Select Turn off... The device is Powered Off....
______________________

If you are concerned about battery life ???
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time....
For More Info See.... https://discussions.tomtom.com/en/discussion/comment/1698416/#Comment_1698416

Stay safe... ATB YFM

YamFazMan

Hi
@Leisure_driver01
Welcome to the site....
Lithium batteries should always be properly maintained, one of the worst things you can do to a Lithium Battery is to store it in a discharged state

See Monitoring the Charge state....
https://discussions.tomtom.com/en/discussion/comment/1633093/#Comment_1633093

If the Device in regular use... Use a Quick Press the OFF button....
For Sleep Mode....
The device is ticking over in the background....
OR
If the device has Infrequent use... Use the Turned off Mode....
Press & Hold OFF button until the Power Menu displays --> Select Turn off... The device is Powered Off....
______________________

If you are concerned about battery life ???
The Charger Adapter and USB Cable supplied by Tomtom WILL run and charge the device at the same time....
For More Info See.... https://discussions.tomtom.com/en/discussion/comment/1698416/#Comment_1698416

Stay safe... ATB YFM

Leisure_driver01

Thanks so much @YamFazMan! Will go and turn it off properly now as currently in sleep mode.

Leisure_driver01

Hi @YamFazMan with battery 75% charged, turned off power completely and then turned on device again. Unfortunately the 2 computerised voices have disappeared again and I am left with the 2 standard ones which are silent. Once I connected the device to MyDrive Connect, the two standard voices start working again - it's a bit frustrating as having to get the laptop out each time I need to reactivate the voices isn't convenient. This never used to happen. I wonder if it's anything to do with the memory card used to store the maps? The maps themselves work fine. I am not the most technical person so any further tips would be much appreciated!

YamFazMan

Hi
@Leisure_driver01
Just a thought, have you got the GO 40 stuffed full of Maps ???
Check how much Free Memory there is for working space, 400MB is the bare Minimum Tap 4Dot (.... Menu) --> Settings --> System --> About... Free Space....

Stay Safe... ATB YFM