Identify my satnav

Welshcak462

The only reference I have to identify my Tom Tom is the ref I/d of ZHxxxxIxxxxx,
This is situated alongside the micro sad card port on the underside by the magnetic port fixing, this ref is not listed on any website to do with Tom Tom,
It’s supposed to be a truck and bus with programming for the vehicle which is correct, only cannot update as number not recognised,any suggestions. . . .

Mod edit: Personal information edited!

VikramK

Hi @Welshcak462

Welcome to the community!
ZH is not the correct starting initial of the serial number for a trucker model.

If you have a GO PROFESSIONAL - Tuck model then the serial number should start with any one of the following initials listed in this article- https://help.tomtom.com/hc/en-gb/articles/360015786040

Regards, Vikram

VikramK

Hi @Welshcak462

Welcome to the community!
ZH is not the correct starting initial of the serial number for a trucker model.

If you have a GO PROFESSIONAL - Tuck model then the serial number should start with any one of the following initials listed in this article- https://help.tomtom.com/hc/en-gb/articles/360015786040

Regards, Vikram