help chat where?

Peter54314
Peter54314 Registered Users Posts: 8
New Seeker
edited December 2021 in Devices using MyDrive Connect
Where is help chat?

Answers

  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @Peter54314

    Tap Support at the top of this page
    Sign in Top Right
    Tap Contact us
    Type help and hit return
    Tap Contact us
    Select Contact an expert
    Select Chat
    Chat is very busy so may take a few attempts to get a connection

    Doug
  • Peter54314
    Peter54314 Registered Users Posts: 8
    New Seeker
    doesent work :#
  • DougLap
    DougLap Posts: 9,873
    Superuser
    edited October 2020
    Hi @Peter54314

    Does for me.

    Here is the TT contact Us page advice.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
  • Peter54314
    Peter54314 Registered Users Posts: 8
    New Seeker
    for me there is a loop, always back to the Support Side in English without the tap "Contact us"
  • DougLap
    DougLap Posts: 9,873
    Superuser
    Hi @Peter54314

    Have you checked at the bottom of the page whether you are in the English or the German.

    If you change the /en/ to /dr/ in the website address at the top this page that will take you to the German part of the forum if you are in the English.part..

    Doug.
  • YamFazMan
    YamFazMan Posts: 20,835
     Superuser
    edited October 2020
    Hi
    @Peter54314
    This works for me....
    Contact Support
    Due to COVID-19 the phone service has been suspended....

    For Tomtom Support Email or Chat lines....
    (Normal Office Hours)
    The way of contacting Customer Services has changed
    Scroll to the top of this page and Click on 'Support'
    A New window opens....
    Important...
    Sign in/Login to Tomtom Support before Clicking on 'Contact us'....

    To enlarge image... Right Click on Image & Select View image....
    Click on the browser 'Back button' to return
    yfwy8zmbaf0n.jpg
    Note... if the 'Contact us' button is not displayed...
    Refresh your Browser page....

    wume10eawo4y.jpg
    Click on 'Contact us'
    A new window opens....
    Click on... 'Contact one of our Technical Experts'....

    0nwg98jmnqb7.jpg

    A new window opens....
    Type any random characters in the search box.... I typed 'afafafaf '
    The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum ;)

    tth1gu9zmrh0.jpg
    A new window opens.... Click on 'Contact us'
    Select Email or Chat...
    Then follow the on screen instructions....

    iovz0bbytvdt.jpg
    Note... Chat lines...(Normal Weekday Office Hours)....

    Stay Safe... ATB YFM
  • Lochfrass
    Lochfrass Posts: 17,800
     Superuser
    Hi.
    Try it in a private window or inkognito Mode of your browser, then it should work.
    The cookies have her own life sometimes.
    Here I have described it once in the German section.
    https://discussions.tomtom.com/de/discussion/comment/1722150#Comment_1722150

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