help chat where? — TomTom Community

help chat where?

Where is help chat?

Answers

  • DougLapDougLap Posts: 6,593
    Superuser
    Hi @Peter54314

    Tap Support at the top of this page
    Sign in Top Right
    Tap Contact us
    Type help and hit return
    Tap Contact us
    Select Contact an expert
    Select Chat
    Chat is very busy so may take a few attempts to get a connection

    Doug
  • Peter54314Peter54314 Posts: 8 [New Seeker]
    doesent work :#
  • DougLapDougLap Posts: 6,593
    Superuser
    edited October 26
    Hi @Peter54314

    Does for me.

    Here is the TT contact Us page advice.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Doug
  • Peter54314Peter54314 Posts: 8 [New Seeker]
    for me there is a loop, always back to the Support Side in English without the tap "Contact us"
  • DougLapDougLap Posts: 6,593
    Superuser
    Hi @Peter54314

    Have you checked at the bottom of the page whether you are in the English or the German.

    If you change the /en/ to /dr/ in the website address at the top this page that will take you to the German part of the forum if you are in the English.part..

    Doug.
  • YamFazManYamFazMan Posts: 17,991
    Superusers
    edited October 26
    Hi
    @Peter54314
    This works for me....
    Contact Support
    Due to COVID-19 the phone service has been suspended....


    For Tomtom Support Email or Chat lines....
    (Normal Office Hours)
    The way of contacting Customer Services has changed
    Scroll to the top of this page and Click on 'Support'
    A New window opens....
    Important...
    Sign in/Login to Tomtom Support before Clicking on 'Contact us'....


    To enlarge image... Right Click on Image & Select View image....
    Click on the browser 'Back button' to return
    yfwy8zmbaf0n.jpg
    Note... if the 'Contact us' button is not displayed...
    Refresh your Browser page....


    wume10eawo4y.jpg
    Click on 'Contact us'
    A new window opens....
    Click on... 'Contact one of our Technical Experts'....

    0nwg98jmnqb7.jpg

    A new window opens....
    Type any random characters in the search box.... I typed 'afafafaf '
    The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum ;)

    tth1gu9zmrh0.jpg
    A new window opens.... Click on 'Contact us'
    Select Email or Chat...
    Then follow the on screen instructions....


    iovz0bbytvdt.jpg
    Note... Chat lines...(Normal Weekday Office Hours)....

    Stay Safe... ATB YFM
  • LochfrassLochfrass Posts: 13,116
    Superusers
    Hi.
    Try it in a private window or inkognito Mode of your browser, then it should work.
    The cookies have her own life sometimes.
    Here I have described it once in the German section.
    https://discussions.tomtom.com/de/discussion/comment/1722150#Comment_1722150
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