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Tap Support at the top of this page
Sign in Top Right
Tap Contact us
Type help and hit return
Tap Contact us
Select Contact an expert
Select Chat
Chat is very busy so may take a few attempts to get a connection
Have you checked at the bottom of the page whether you are in the English or the German.
If you change the /en/ to /dr/ in the website address at the top this page that will take you to the German part of the forum if you are in the English.part..
Hi @Peter54314
This works for me.... Contact Support
Due to COVID-19 the phone service has been suspended....
For Tomtom Support Email or Chat lines....
(Normal Office Hours)
The way of contacting Customer Services has changed Scroll to the top of this page and Click on 'Support'
A New window opens.... Important...
Sign in/Login to Tomtom Support before Clicking on 'Contact us'....
To enlarge image... Right Click on Image & Select View image....
Click on the browser 'Back button' to return Note... if the 'Contact us' button is not displayed...
Refresh your Browser page....
Click on 'Contact us'
A new window opens....
Click on... 'Contact one of our Technical Experts'....
A new window opens....
Type any random characters in the search box.... I typed 'afafafaf '
The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum
A new window opens.... Click on 'Contact us' Select Email or Chat...
Then follow the on screen instructions....
Peter54314
Posts: 8 [New Seeker]
Answers
Superuser
Tap Support at the top of this page
Sign in Top Right
Tap Contact us
Type help and hit return
Tap Contact us
Select Contact an expert
Select Chat
Chat is very busy so may take a few attempts to get a connection
Doug
Superuser
Does for me.
Here is the TT contact Us page advice.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Doug
Superuser
Have you checked at the bottom of the page whether you are in the English or the German.
If you change the /en/ to /dr/ in the website address at the top this page that will take you to the German part of the forum if you are in the English.part..
Doug.
Superusers
@Peter54314
This works for me....
Contact Support
Due to COVID-19 the phone service has been suspended....
For Tomtom Support Email or Chat lines....
(Normal Office Hours)
The way of contacting Customer Services has changed
Scroll to the top of this page and Click on 'Support'
A New window opens....
Important...
Sign in/Login to Tomtom Support before Clicking on 'Contact us'....
To enlarge image... Right Click on Image & Select View image....
Click on the browser 'Back button' to return
Note... if the 'Contact us' button is not displayed...
Refresh your Browser page....
Click on 'Contact us'
A new window opens....
Click on... 'Contact one of our Technical Experts'....
A new window opens....
Type any random characters in the search box.... I typed 'afafafaf '
The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum
A new window opens.... Click on 'Contact us'
Select Email or Chat...
Then follow the on screen instructions....
Note... Chat lines...(Normal Weekday Office Hours)....
Stay Safe... ATB YFM
Superusers
Try it in a private window or inkognito Mode of your browser, then it should work.
The cookies have her own life sometimes.
Here I have described it once in the German section.
https://discussions.tomtom.com/de/discussion/comment/1722150#Comment_1722150