GPRS disconnected on GO Professional 6250

tapiop
tapiop Registered Users Posts: 6
Novice Seeker
edited October 2020 in TomTom Services
help.please

Answers

  • tapiop
    tapiop Registered Users Posts: 6
    Novice Seeker
    tomtom go professional 6250
  • DougLap
    DougLap Posts: 10,024
    Superuser
    edited October 2020
    Hi @tapiop

    Hopefully @VikramK or @lampard will pick this up and check the settings on the TT servers. Look back here later.

    The GO unit will say GPRS disconnected if the unit is connected to a Wifi.

    Doug
  • tapiop
    tapiop Registered Users Posts: 6
    Novice Seeker
    WIFI NOT CONNECTED
  • DougLap
    DougLap Posts: 10,024
    Superuser
    Hi @tapiop

    Ok. They may have to ask you to contact Customer Support if there is a need to check the Sim is working.

    You could try a Soft Reset ie turn the unit on then when ready Press and Hold the On/Off button for 20 seconds plus until you hear the Drumroll sound then let button go.

    If that does not sort it then a Factory Reset. Before doing this go to the MyDrive website and log into your account to check that your My Places and Routes etc are saved there.

    Tap menu
    Tap Settings
    Tap system
    Tap Reset device.

    This will not change the current Operating Software and Map Versions on the unit. You will have to set the unit up as you did first out of the box and the My Places etc will be restored from your account if saved there when it logs into MyDrive.

    Doug
  • tapiop
    tapiop Registered Users Posts: 6
    Novice Seeker
    Hi.
    I try that,no help.sim problem I think.
  • tapiop
    tapiop Registered Users Posts: 6
    Novice Seeker
    I have 3 units with same proplem,other 15 works fine.
  • tapiop
    tapiop Registered Users Posts: 6
    Novice Seeker
    I try to found email addres to customer service ,did not found.
  • Lochfrass
    Lochfrass Posts: 18,392
     Superuser
    edited October 2020
    YamFazMan wrote:
    This works for me....
    Contact Support
    Due to COVID-19 the phone service has been suspended....


    For Tomtom Support Email or Chat lines....
    (Normal Office Hours)
    The way of contacting Customer Services has changed
    Scroll to the top of this page and Click on 'Support'
    A New window opens....
    Important...
    Sign in/Login to Tomtom Support before Clicking on 'Contact us'....


    To enlarge image... Right Click on Image & Select View image....
    Click on the browser 'Back button' to return
    yfwy8zmbaf0n.jpg
    Note... if the 'Contact us' button is not displayed...
    Refresh your Browser page....


    wume10eawo4y.jpg
    Click on 'Contact us'
    A new window opens....
    Click on... 'Contact one of our Technical Experts'....

    0nwg98jmnqb7.jpg

    A new window opens....
    Type any random characters in the search box.... I typed 'afafafaf '
    The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum ;)

    tth1gu9zmrh0.jpg
    A new window opens.... Click on 'Contact us'
    Select Email or Chat...
    Then follow the on screen instructions....


    iovz0bbytvdt.jpg
    Note... Chat lines...(Normal Weekday Office Hours)....

    Stay Safe... ATB YFM

    [/quote]