GO premium x saying Traffic and speed camera Expired — TomTom Community

GO premium x saying Traffic and speed camera Expired

Tom tom Go premium x, 3 months old, now saying Traffic and speed camera Expired, i have done a reset but makes no difference, also saying that GPRS is not active, any help would be greatly appreciated

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  • LochfrassLochfrass Posts: 16,377
    Superusers
    edited October 2020
    Please contact the Support. They can sort it out.
    https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    Note: When your device is in WIFI range, then the GPRS status is shown as "disconnect"
    Wifi has more priority than GPRS
  • DougLapDougLap Posts: 8,822
    Superuser
    Hi @Terry-S1234

    Before you try Customer Support it would appear that the settings for your unit need changing on the TT servers.

    Hopefully @VikramK or @lampard will pick this up on Monday and make the changes for you. Look back here on Monday when they should be back on the Forum and let you know what they have done..

    Doug
  • Terry-S1234Terry-S1234 Posts: 2 [Novice Seeker]
    edited October 2020
    Hi Vikram thanks for your assistance, all working now
  • Geoff_Anderson1945Geoff_Anderson1945 Posts: 12 [Master Explorer]
    Go Premium X. Despite speed cameras and traffic showing as activated in the settings, the traffic alerts do not appear to be working at all. The double car symbol top right on the screen has an X through it. How do I resolve this please?
  • VikramKVikramK Posts: 12,678 Moderator
    Hi @Geoff_Anderson1945
    Could you try the troubleshooting steps in the video below-



    Regards, Vikram

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