Set Destination Often Drops to Home — TomTom Community

Set Destination Often Drops to Home

Greetings: My device it Start 20. I have noticed that after turning it on (installed in a car), maybe for the first 20-30 minutes, it often drops or forgets the set destination and instead sets the destination to Home, on its own accord! I have the map updated to the latest version available. Any help is appreciated.

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  • YamFazManYamFazMan Posts: 17,994
    Superusers
    edited October 23
    Hi
    @kaaschie
    Welcome to the site
    The Start 20 has a Resistive screen (Not a Smartphone Capacitive type Screen)

    Check around the area where the screen meet the bezel for any gunge and or grit, this can cause ghost tap's on the screen....
    A badly fitted screen protector will also cause the same ghost tap's on the screen....

    Also hold the screen flat and look across the surface of the screen with a light source shining on the screen, the surface should be dead flat... Are there any depressions on the surface from heavy use ???
    This might allow the random intermittent contact of the two ITO conductive surfaces ???

    d0o3wkr9nywd.png

    Also have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
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