Internet connection on MyDrive Connect

Philip-J

After I tick an available update then click on green button nothing happens. On my internet connections, as well as my normal internet access an unidentified network with no internet access is listed. This is only there when my Start 52 is connected

DougLap

Hi @Philip-J

I would try a Soft Reset.

https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

If that does not resolve the issue then a factory reset. Before doing this go to the My Drive website and log into your account and check that your My Places etc are saved there so they will sync back to the device after the reset.

Tap Menu
Tap Settings
Tap System
Tap Reset Device.

This will delete all your data on the unit and you will have to set it up again as you did when first out of the box. The current Operating Software and map versions on the unit will not be changed by this action.

The final option if this still has not resolved the matter is to Recover your device. The 3 Taps timing is the tricky bit.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

If you still have the issue then you will need to contact Customer Support.

Doug

DougLap

Hi @Philip-J

Your welcome. Glad you are sorted.

Bear in mind that whenever you do any updates, which you should do one at a time, it is a good idea to do a Soft Reset at the end as it tidies up the files on the unit.

Doug

lampard

Hi @Philip-J

Welcome to the Community! Are you using a WiFi network? Please have a look at Niall's suggestion here to troubleshoot the issue you're having while updating the device.

Regards, lampard

Philip-J

Thanks Niall, I am using Windows 10 fully updated. I also tried to to update Start 52 with computer connected by ethernet cable and got the same result. No progress after clicking green button.

DougLap

Hi @Philip-J

I would try a Soft Reset.

https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1

If that does not resolve the issue then a factory reset. Before doing this go to the My Drive website and log into your account and check that your My Places etc are saved there so they will sync back to the device after the reset.

Tap Menu
Tap Settings
Tap System
Tap Reset Device.

This will delete all your data on the unit and you will have to set it up again as you did when first out of the box. The current Operating Software and map versions on the unit will not be changed by this action.

The final option if this still has not resolved the matter is to Recover your device. The 3 Taps timing is the tricky bit.

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

If you still have the issue then you will need to contact Customer Support.

Doug

Philip-J

Hi Doug,
The soft reset worked first time and a completely new list of available updates appeared.
Once selected the download started immediately.
Many thanks,
Philip

DougLap

Hi @Philip-J

Your welcome. Glad you are sorted.

Bear in mind that whenever you do any updates, which you should do one at a time, it is a good idea to do a Soft Reset at the end as it tidies up the files on the unit.

Doug