Internet connection on MyDrive Connect

Philip-J
Philip-J Registered Users Posts: 3
Apprentice Traveler
edited October 2020 in MyDrive Connect
After I tick an available update then click on green button nothing happens. On my internet connections, as well as my normal internet access an unidentified network with no internet access is listed. This is only there when my Start 52 is connected

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Answers

  • lampard
    lampard Administrators Posts: 5,942
    Moderator
    Hi @Philip-J

    Welcome to the Community! Are you using a WiFi network? Please have a look at Niall's suggestion here to troubleshoot the issue you're having while updating the device.

    Regards, lampard
  • Philip-J
    Philip-J Registered Users Posts: 3
    Apprentice Traveler
    Thanks Niall, I am using Windows 10 fully updated. I also tried to to update Start 52 with computer connected by ethernet cable and got the same result. No progress after clicking green button.
  • Philip-J
    Philip-J Registered Users Posts: 3
    Apprentice Traveler
    Hi Doug,
    The soft reset worked first time and a completely new list of available updates appeared.
    Once selected the download started immediately.
    Many thanks,
    Philip