Removing Preloaded POI's from Rider 550?

idealhobbies Registered Users Posts: 2
New Traveler
edited October 2020 in RIDER
I am located in the United States. My Rider 550 has a bunch of locations in Europe that are preloaded and I would like to remove them if I can. In "My Places" the following are listed and I don't need them....
Bikerbetten Hotels
Charging Station
MoHo Hotels
Tourenfahrer Endurotracks
Tourenfahrer Hotels
Tourenfahrer Meeting Points
Tourenfahrer Museum
Tourenfahrer Passes
Tourenfahrer Racetracks

When I edit list, I can remove everything but these items. I don't need them and I would like to remove them.


  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    You can't remove these POI's but you can Hide them from displaying on the screen.

    .... (Menu) -> Settings -> Appearance -> Show POI list on map -> Select your POI group and choose Hide.
  • YamFazMan
    YamFazMan Posts: 21,152
    edited October 2020
    Welcome to the site....
    Unfortunately you can't remove the Built-in POI's you can only stop them from being displayed....

    (1)... Tap 4Dot (….) Menu
    (2)... Tap Settings
    (3)... Tap Appearance
    (4)... Tap Show Poi Lists on Map
    (5)... Scroll down to and Tap Charging Station
    (6)... Tap Hide.
    (7)... Tap the Back Button ( < ) screen top left
    Goto (5)... Repeat steps --> (5) to (7) Until your list is completed --> Then got to (8)...
    (8)... Tap Blue Arrow ( ^ ) Top right of the screen to exit….

    It says a restart is required, but I've never found it to be necessary
    After choosing the Generic Icons to Hide.. Tap the coloured (^) Icon screen top right...

    Stay Safe… ATB YFM
  • lamelylounges
    lamelylounges Registered Users Posts: 11
    Master Explorer
    I agree with the original poster that we should be able to fully delete these POIs from even existing on our device.
  • Jon_S1
    Jon_S1 WorcestershireRegistered Users Posts: 1
    New Seeker
    Personally I think it's unreasonable for TomTom to preinstall POI's which are not wanted and non-removable. It suggests a commission at our expense, which is both unprofessional and annoying. I cannot for the life of me work my way through their support to raise this question personally with them, which I understand is the only way to get them removed.
    Its my only complaint in what I would otherwise review as a great product.