Renault Carminat Saying “problem with map you cannot use this map with this device” — TomTom Community

Renault Carminat Saying “problem with map you cannot use this map with this device”

Kole024Kole024 Posts: 2 [New Seeker]
After update and quick gps fix in my megane 3hb, it says “problem with map you cannot use this map with this device”

Device is tomtom carminat.

Can anyone help me with this?

Best Answer

  • VikramKVikramK Posts: 12,174 Moderator
    Accepted Answer
    Hi @Kole024
    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram

Answers

  • DougLapDougLap Posts: 8,231
    Superuser
    Hi @Kole024

    Hopefully @VikramK can sort your map for you. Look back here tomorrow.

    Doug
  • VikramKVikramK Posts: 12,174 Moderator
    Accepted Answer
    Hi @Kole024
    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram
  • Kole024Kole024 Posts: 2 [New Seeker]
    @VikramK , thank you so much, its all working fine again, thnak you.
  • TruliTruli Posts: 2 [Apprentice Traveler]
    Hello community,
    I'm new to TomTom and to this fine group.
    I just bought a second-hand Renault Scénic 3. When I insert the maps SD and turn on the sat nav, I get an error similar to @Kole024's : "Problem with map You cannot use this map on this device: United_Kingdom_and_Republic_of_Ireland-343".
    Could you advise what steps might I try to solve this?
    Thank you in advance!!
  • VikramKVikramK Posts: 12,174 Moderator
    Hi @Truli
    Welcome to the community! A map has been activated for your TomTom.
    Just follow the same steps I mentioned above.

    Thank you, Vikram
  • TruliTruli Posts: 2 [Apprentice Traveler]
    That worked like a charm.
    Thank you very much @VikramK !
  • SimonimusSimonimus Posts: 2 [New Seeker]
    Hello, I have the same problem. I purchased a second hand Renault scenic and I’ve got the same “problem with map cannot be used on this device.”
    I’ve tried copying the sad card off to another card but it has the same problem.

    Any help or advice appreciated!

    Simon.
  • VikramKVikramK Posts: 12,174 Moderator
    Hi @Simonimus
    Welcome to the community!
    The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Thanks, Vikram
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