Renault Carminat Saying “problem with map you cannot use this map with this device”

Kole024
Kole024 Registered Users Posts: 2
New Seeker
After update and quick gps fix in my megane 3hb, it says “problem with map you cannot use this map with this device”

Device is tomtom carminat.

Can anyone help me with this?

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Answer ✓
    Hi @Kole024
    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram

Answers

  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @Kole024

    Hopefully @VikramK can sort your map for you. Look back here tomorrow.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Answer ✓
    Hi @Kole024
    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram
  • Kole024
    Kole024 Registered Users Posts: 2
    New Seeker
    @VikramK , thank you so much, its all working fine again, thnak you.
  • Truli
    Truli Registered Users Posts: 2
    Apprentice Traveler
    Hello community,
    I'm new to TomTom and to this fine group.
    I just bought a second-hand Renault Scénic 3. When I insert the maps SD and turn on the sat nav, I get an error similar to @Kole024's : "Problem with map You cannot use this map on this device: United_Kingdom_and_Republic_of_Ireland-343".
    Could you advise what steps might I try to solve this?
    Thank you in advance!!
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @Truli
    Welcome to the community! A map has been activated for your TomTom.
    Just follow the same steps I mentioned above.

    Thank you, Vikram
  • Truli
    Truli Registered Users Posts: 2
    Apprentice Traveler
    That worked like a charm.
    Thank you very much @VikramK !
  • Simonimus
    Simonimus Registered Users Posts: 2
    New Seeker
    Hello, I have the same problem. I purchased a second hand Renault scenic and I’ve got the same “problem with map cannot be used on this device.”
    I’ve tried copying the sad card off to another card but it has the same problem.

    Any help or advice appreciated!

    Simon.
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @Simonimus
    Welcome to the community!
    The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Thanks, Vikram
  • grga12
    grga12 Registered Users Posts: 1
    Apprentice Seeker
    hello i have same problem with my map habe original tom tom carimat in my renault megane 3 2010g.And i put sd card in computer and open tom tom home and click update after this i put in car media player card and they give me error PROBLEM WITH MAP YOU CANNOT USE THIS MAP ON THIS DEVICE : EUROPE -101259
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @grga12

    Look back here tomorrow to see if @VikramK has ben able to activate your map for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Hi @grga12
    Welcome to the community!
    A map has been activated for your TomTom. Just follow the same steps I advised above.

    Regards,
    Vikram