Problem with text to voice in brand new Go Comfort 6 — TomTom Community

Problem with text to voice in brand new Go Comfort 6

ToonzToonz Posts: 1 [Novice Seeker]
I have two brand new Go Comfort 6" devices. Both of them, in different vehicles, started out okay, but after about 7 to 10 days, are now acting erratically. Both are now having problems displaying text message notifications on the screen of the device. Occasionally, it will display a notification, but the option to have the message "read aloud" is now gone from the notification.

I have been trying to find a way on the tomtom website to contact customer support, but it is beyond difficult. I click on the "contact us" link, and it takes me in an endless loop to the community discussion pages, instead of allowing me to contact support...

...How can I contact customer support directly???

Answers

  • YamFazManYamFazMan Posts: 17,709
    Superusers
    Hi
    @Toonz
    Contact Support
    Due to COVID-19 the phone service has been suspended....


    For Tomtom Support Email or Chat lines....
    (Normal Office Hours)
    The way of contacting Customer Services has changed
    Scroll to the top of this page and Click on 'Support'
    A New window opens....
    Important...
    Sign in/Login to Tomtom Support before Clicking on 'Contact us'....


    To enlarge image... Right Click on Image & Select View image....
    Click on the browser 'Back button' to return
    yfwy8zmbaf0n.jpg
    Note... if the 'Contact us' button is not displayed...
    Refresh your Browser page....


    wume10eawo4y.jpg
    Click on 'Contact us'
    A new window opens....
    Click on... 'Contact one of our Technical Experts'....

    0nwg98jmnqb7.jpg

    A new window opens....
    Type any random characters in the search box.... I typed 'afafafaf '
    The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum ;)

    tth1gu9zmrh0.jpg
    A new window opens.... Click on 'Contact us'
    Select Email or Chat...
    Then follow the on screen instructions....


    iovz0bbytvdt.jpg
    Note... Chat lines...(Normal Weekday Office Hours)....

    Stay Safe... ATB YFM
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