MyDrive Connect doesn't recognize my device — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

MyDrive Connect doesn't recognize my device

davesiegedavesiege Posts: 1 [Apprentice Seeker]
edited October 2020 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
i Can't get"my drive connect "to find my device even though my device says its connected . I've tried everything and occasionally it finds it only to start an update it never finishes. This has been going on for 2 years now and tom tom support is useless. Can anyone help?
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Comments

  • XosemaXosema Posts: 42 [Legendary Explorer]
    Hi.

    Mine is a GO60 series so I don't know if this will work for you, but I had that same problem a couple of times. I think I solved it by trying with a different USB cable.
  • 6Pack6Pack Posts: 1 [New Traveler]
    Had the same issue with my GO5000. Tried everything, replacing cable, upgrading Windows10 driver, reinstalled MyDrive Connect, using other PC, until I was triggered by the fact that the TomTom USB driver is a network driver. (ndis remote, tomtom) Because I did a VPN client installation some time ago of Cisco Anyconnect Secure Mobility Client, I decided to remove this client. This has solved the issue for me. Maybe other VPN software using virtual network drivers is causing issues as well. Worthwhile to check in your case.
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