TomTom Rider 550 will not power up — TomTom Community

TomTom Rider 550 will not power up

Out riding today with the 550 docked and device powered up and it just went blank shortly after riding. Have been unable to power it up since; even when connected via the cable.

Suggestions on what to do/try next?

Answers

  • kieronkieron Posts: 416
    Superusers
    edited October 16
    Hi there JoePalma -
    Using the supplied usb cable and a compatible plug in (iPhone) mains adapter, try to charge your device for the next 4/5 hours and then try turning it on - it may even require holding the power button continuously for up to ten seconds to initiate the “drum roll” sound. If this solves the problem, there may be a power issue with the dock/wiring as the TT 550 may have discharged its internal battery.
  • JoePalmaJoePalma Posts: 4 [New Seeker]
    edited October 16
    Hi Kieron,

    It's been connected to mains for the past hour, will let it sit overnight and see what happens tomorrow morning. In the meantime I'll check docks (I have two bikes, both with docks) and make sure they both have power.

    Checked both docks and they're putting out 5.54 volts each.
  • kieronkieron Posts: 416
    Superusers
    Hi JoePalma -
    Another possibility to check for is to ensure the charging contacts are clean and free from residue on the rear of the TT 550 - if not, use a small needle to scrape or fine knife edge being careful not to short across whilst doing so.
  • JoePalmaJoePalma Posts: 4 [New Seeker]
    kieron wrote: »
    Hi JoePalma -
    Another possibility to check for is to ensure the charging contacts are clean and free from residue on the rear of the TT 550 - if not, use a small needle to scrape or fine knife edge being careful not to short across whilst doing so.

    Contacts are clean and free of any residue. Device wouldn't power up after 15 hours of charging. Looks like I'm going to have to open a warranty claim. Any idea how I go about doing that?
  • kieronkieron Posts: 416
    Superusers
    edited October 17
    Hi JoePalma -
    Here in the UK, it would have 12/24 months warranty and in the first instance, would be from the store from which it was sold. A replacement could be offered, a refund or 1 repair. Where was it purchased and how long have you owned it?
  • kieronkieron Posts: 416
    Superusers
    edited October 17
    This may also be helpful taken from the TomTom webpage warranty section:

    7 Limited warranty with respect to your Product
    7.1 Limited warranty
    TomTom offers a limited warranty that the Product (obtained either directly via TomTom or via a Reseller) will be free from defects in workmanship and materials under normal use for a period of two (2) years from the date the Product was purchased, or from the date of purchase until such date as you breach any of these Terms and Conditions, whichever is the shorter period. During this period, the Product will be – on the sole discretion of TomTom – either repaired or replaced by TomTom without charge for either parts or labour. Additionally, TomTom will be responsible for the transport and/or shipping costs related to the repair or replacement. If the Product is repaired after this Period has expired, the period for the repair will expire six (6) months after the date of repair. This limited warranty is not transferable. Please note that your rights under applicable law governing the sale of consumer goods remain unaffected by the warranty given in this clause.
    7.2 What this limited warranty does not cover
    This limited warranty does not cover damage caused by normal wear and tear or as a result of the Product being opened or repaired by someone not authorized by TomTom, and does not cover damage caused by: misuse, moisture, liquids, proximity or exposure to heat and accident, abuse, non-compliance with the instructions supplied with the Product, neglect or misapplication. The limited warranty also does not cover physical damage to the surface of the Product.
    Furthermore, this limited warranty does not cover any Services, Apps, User Contributed Data or Third Party Material that may accompany or be installed on the Product or obtained by you via the Services, Apps or TomTom Websites. The limited warranty does not cover the installation, removal or maintenance of the Product or any costs related herewith.
    12

    TomTom does not provide any commercial or other warranties in respect of the Products in addition to the limited warranty stated in these Terms and Conditions. This limited warranty is the only express warranty made to you and is provided in place of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.
    7.3 How to make a warranty claim
    In order to make a claim under the limited warranty, you must notify TomTom about the defect and explain the defect to TomTom by contacting TomTom within the 2- year warranty period via http://www.tomtom.com/support in order to obtain an authorisation number for the return of your order. The Products must be returned to TomTom as soon as possible following your notification of the defect, along with an explanation of the defect and the authorization number provided to you by TomTom, to the address mentioned on the postage label you receive when you have obtained an authorisation number for the return of your order. You must comply with any other return procedures stipulated by TomTom, if any.
  • JoePalmaJoePalma Posts: 4 [New Seeker]
    kieron wrote: »
    Hi JoePalma -
    Here in the UK, it would have 12/24 months warranty and in the first instance, would be from the store from which it was sold. A replacement could be offered, a refund or 1 repair. Where was it purchased and how long have you owned it?

    Think it's a 24 month warranty here in Canada, unit was purchased July 2019. Spoke with the staff where I bought it and they'll handle the warranty return.
  • kieronkieron Posts: 416
    Superusers
    Thanks for the update and hope all goes well.
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