VIA 135 will no longer find my mobile phone — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

VIA 135 will no longer find my mobile phone

Richard6heartRichard6heart Posts: 3 [Apprentice Seeker]
edited October 2020 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I recently updated my VIA 135 and it will no longer "find " my mobile phone when switching on.....My phone tells me it is discoverable, and the TomTom has Bluetooth connected. Any ideas please....
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Answers

  • VikramKVikramK Posts: 12,145 Moderator
    Hi @Richard6heart

    Welcome to the community!
    The Via 135 is a third-generation TomTom model, the Bluetooth version on the device might not be compatible to pair with the latest smartphone models.

    btw, which phone model are you using?

    Regards, Vikram
  • Richard6heartRichard6heart Posts: 3 [Apprentice Seeker]
    I have a Samsung A20E . It was successfully linked to my TomTom for several months until the most recent Tom Tom update. I have tried to link the 2 many times since then, have succeeded twice but connection is then lost after a few days.
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