Possible scam on TomTom — TomTom Community

Possible scam on TomTom

jean494jean494 Posts: 2 [Novice Seeker]
I was having problems updating my Tomtom device yesterday and I received a phone call from someone claiming to be from TomTom and offering assistance. He was able to take over my computer and was directing me to different areas in order to update the device. It 's now been suggested that this may not be TomTom support and that I may have been scammed. Is this a legitimate way of TomTom dealing with customers

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  • jean494jean494 Posts: 2 [Novice Seeker]
    Hi Douglap ......... During my attempt to do the update I received a phone call from Sam at TomTom and the attempt to get into my computer was made. When I had closed the site and shut the computer down I had an email from (Ryan TomTom support) Tel no 0121 3187300 and a request to visit (www.fastsupport.gotoassist.com 379200372).

    Do hope this information is helpful.....I am pleased to say that I have run a scan and my computer is clean. Phew!!

  • DougLapDougLap Posts: 8,003
    edited October 2020
    Hi @jean494

    Glad your PC seems okay. Thank you for the information which should be useful to @Luca of Tomtom

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