'Entry point could not be located' error with MyDrive Connect — TomTom Community

'Entry point could not be located' error with MyDrive Connect

Procedure entry point K32GetModuleNameW could not be located in the dynamic link library KERNEL32.dl

When this appears what do I now do? My device is TomTom Via Model4EH52 My PC uses Windows Vista

Comments

  • VikramKVikramK Posts: 10,454 Moderator
    Hi Marlo_123

    Welcome to the community!
    kernel32.dll is system dll for Windows operating system. Find it on another healthy computer and copy it to your system32 or syswow64 folder(for 64 bit).
    Or probably you might have to restore the operating system to get back the missing file.

    Regards, Vikram
  • LAURE123LAURE123 Posts: 1,623
    Superuser
    Hi all

    @Marlo_123

    Only to complete @VikramK message.
    This may also be an incompatibility between the software version and the Windows version of the PC.
    I presume you try to install MyDrive Connect (MDC) on your Windows VISTA computer. For that you must use the MDC version specific for VISTA/XP, you can find it here:
    https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    You say you have a VIA but I can't determine the model, if it's a NAV3 or NAV4/5 (TomTom device generation)
    Depending on the model of your TomTom device, if NAV4 or NAV5, when you connect your TomTom device to the PC you will need to follow the process of this FAQ to install the TomTom driver for Windows VISTA/XP.
    https://help.tomtom.com/hc/en-gb/articles/360013959759-MyDrive-Connect-Update-for-Windows-Vista-and-XP

    Regards.
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