How to return malfunctioning device?
go_supr
Posts: 4 [Master Traveler]
Hi, at this point I'm fed up with the device GO Supreme that is causing so much frustration. Even your support admits that it is failing because the smartphone's OS is developing much faster than TomTom can catch up with it. I'd like to receive clear steps on how to return my item and get my money back. It's been longer than 14 days because I was unsuccessfully trying to troubleshoot the issues with the support and because I had believed in a good name for TomTom products. This is my third device in the history of owning TomTom GPS navigators, but as much as I was enjoying my first one, okayed the second, I can't spend any extra time anymore in troubleshooting my third device and hoping that someday it would get a stable upgrade. Please give me copy/pasted steps on how to get it returned and please don't refer me to any links, because your web-site links are also redirecting users to other pages, not related to the link.
Thank you.
Thank you.
0
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Answers
Superusers
@go_supr
Welcome to the site...
There's an unresolved problem with the Apple iPhone iOS 13 &14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App... Just use a straight simple Bluetooth Connection....
Setting up the Phone....
Tap 4Dot (.... Menu) --> Setting --> Bluetooth --> Add Phone
Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right
Tap on the ( ? ) Question mark Icon....
Select... Not interested in all of these features
Connect without the MyDrive App
Follow the on screen instructions... To connect over basic Bluetooth
DO NOT Connect Your iPhone to the MyDrive App....
For more Info... See Posts by @jures @kieron & @DougLap
Here... https://discussions.tomtom.com/en/discussion/comment/1727080/#Comment_1727080
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For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
The easy way to Contact Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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The official way to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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