How do I enter the built in tomtom into smart media connect to check for updates?

Grahamheath
Grahamheath Registered Users Posts: 2
Novice Seeker
edited October 2020 in Built in car navigation
Unit is currently frozen but I did get the device information of it earlier.
When i enter smart media connect it goes straight to add device but expects it to be connected via USB.

thanks
Graham
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  • VikramK
    VikramK Administrators Posts: 14,337
    Moderator
    Answer ✓
    Hi Graham

    Welcome to the community!
    Do you have the software installed on your computer?
    https://www.tomtom.com/en_us/in-dash-navigation/getstarted/smart/

    The software and the maps are updated using the SD card supplied with the device.

    Regards, Vikram
  • Grahamheath
    Grahamheath Registered Users Posts: 2
    Novice Seeker
    Vikram

    I have that software installed when I start this Smart Media Connect this goes directly into the add a device and it seems to expect it to connect via USB.

    I did realise that the SD card is used I had picked that up from another source, but I cannot get to the situation where I can check and or download the softwrae.

    I hope somebody can make further suggestions.

    many thanks
    Graham

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