Device crashes when MyDrive syncs TomTom GO 620

Minibull
Minibull Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
My new TT 620 pro keeps crashing when it connects to mydrive and going into a restart,connect to phone, connect to mydrive, crash loop. The device works fine without the data connected, but is so unstable with it on it is unusable. Any tips/help?

Comments

  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    edited October 2020
    Hi
    @Minibull
    Welcome to the site...
    There's an unresolved problem with the Apple iPhone iOS 13 &14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App... Just use a straight simple Bluetooth Connection....

    Setting up the Phone....
    Tap 4Dot (.... Menu) --> Setting --> Bluetooth --> Add Phone
    Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right
    Tap on the ( ? ) Question mark Icon....
    Select... Not interested in all of these features
    Connect without the MyDrive App
    Follow the on screen instructions... To connect over basic Bluetooth
    DO NOT Connect Your iPhone to the MyDrive App....

    For more Info... See Posts by @jures @kieron & @DougLap
    Here... https://discussions.tomtom.com/en/discussion/comment/1727080/#Comment_1727080

    Stay Safe... ATB YFM
  • Minibull
    Minibull Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the reply, I use the mydrive app all the time for stored locations and to use in conjunction with the W3W app. I have already returned one last week for this same problem so will have to return this as well and go back to my 520 pro. The phone is an Android by the way.

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