Subscription — TomTom Community

Subscription

NundraNundra Posts: 1 [New Seeker]
Hi i paid for 12 months £12.99 dor tomtom go on phone and i have the receipt of it and well it ended after 1 month saying i need to resubscribe to use it ???

Comments

  • DougLapDougLap Posts: 6,338
    Superuser
    edited October 14
    Hi @Nundra

    Maybe @lampard can sort this for you. he may however have to refer your to Customer Support which with so many working from home is now via Chat or Email. Look back here later.

    https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Doug
  • lampardlampard Posts: 4,880 Moderator
    Hi @Nundra

    Welcome to the Community! Can you try restoring the subscription as mentioned below?
    • Remove all the Google accounts from the phone in settings > Accounts > Google
    • Clear the cache and data for the Play store: Go in the phone in App management and open the settings for Google Play Store. Then tap Force stop, Clear cache, Clear data.
    • Do the same for Google Play Services, Google Services Framework, and the GO app (If asked, Login to Google play services and Framework using the same account from which purchases has been made after restarting the phone)
    • Restart the app (Restart the Phone as well) and try restoring purchases as below :
    • Click on small four dots to go to Menu> Select the ‘TomTom Services’> Login (If already logged in > Then Logout and Login again).
    • Once logged in successfully, Go to the Main menu > Settings > Subscriptions > Check the date shown on the same screen for Unlimited Navigation to confirm the activation.

    Regards, lampard
  • Richard6666666Richard6666666 Posts: 8 [Master Explorer]
    Sorry i have the same problem no date is showing!
    I can tab beheer and i see in the playstore that my supscription will renew next year 2021.
  • JürgenJürgen Posts: 5,673
    Community Manager
    @Richard6666666
    Please follow Lampard's steps to fix this.
  • schneidernetschneidernet Posts: 246 [Exalted Navigator]
    Me too. PlayStore shows I'm paid to 3/21/2021. Not sure I want to such a destructive uninstall as shown above.
  • petakpetak Posts: 23 [Outstanding Wayfarer]
    lampard wrote: »
    Hi @Nundra

    Welcome to the Community! Can you try restoring the subscription as mentioned below?
    • Remove all the Google accounts from the phone in settings > Accounts > Google
    • Clear the cache and data for the Play store: Go in the phone in App management and open the settings for Google Play Store. Then tap Force stop, Clear cache, Clear data.
    • Do the same for Google Play Services, Google Services Framework, and the GO app (If asked, Login to Google play services and Framework using the same account from which purchases has been made after restarting the phone)
    • Restart the app (Restart the Phone as well) and try restoring purchases as below :
    • Click on small four dots to go to Menu> Select the ‘TomTom Services’> Login (If already logged in > Then Logout and Login again).
    • Once logged in successfully, Go to the Main menu > Settings > Subscriptions > Check the date shown on the same screen for Unlimited Navigation to confirm the activation.

    Regards, lampard

    Shouldn't be that complicated - we are not all dedicated to beta-testing.
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