How do I get an up to date map?

zipgun

Bought a 5200, it says it is up to date, but it is not showing a local by-pass built 3 years ago.
What should I do?

YamFazMan

Hi
@zipgun
Welcome to the site....

The latest Maps are v1055....

Stay Safe...ATB YFM

zipgun

Cool, so how do I get it into the satnav? Have connected via wifi and the message says Im up to date, but the map I have installed on device is 4 years old.

DougLap

Hi @zipgun

Hopefully @VikramK can review the settings for your unit on the TT servers and adjust if necessary.

Look back here tomorrow.

Doug

zipgun

Thanks- everything else seems fine, I have registered it on Mydrive Connect as normal. Was wondering if I needed a SD card in order to access maps. Assumed I had to simply log in to wifi and unit would recognise my out of date map (Europe v975.7679) 2016

VikramK

Hi @zipgun
Welcome to the community! The firmware and the map both are not updated. The current firmware version is 16.400. The new map will not be offered unless the device has the latest software installed.

Please report this to our customer service team for further investigation.

Regards, Vikram

YamFazMan

Hi
@zipgun
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed
A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

zipgun

Thanks, the unit updated itself this morning