renewed subscription overlaps with old one so over a month is wasted!

trevorthompson

Hi, Can anyone advise how to fix this? I saw on the website that renewed subscriptions run from the end of the existing one but when I renewed mine due to expire on 27/11/2020 the new one started immediately and expires 10/10/2021. Any help on this would be much appreciated. Thanks.

YamFazMan

Hi
@trevorthompson
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed
The easy way to Contact Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

The official way to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

trevorthompson

Thanks for trying to help but I cannot see how to send email or contact them apart from phone. I followed your instruction and it jumps back into this forum. Do you have an email address?>

YamFazMan

Hi
@trevorthompson
Contact Support
Due to COVID-19 the phone service has been suspended....

Working OK Here... (Firefox)

For Tomtom Support Email or Chat lines....
(Normal Office Hours)
The way of contacting Customer Services has changed
Scroll to the top of this page and Click on 'Support'
A New window opens....
Important...
Sign in/Login to Tomtom Support before Clicking on 'Contact us'....

To enlarge image... Right Click on Image & Select View image....
Click on the browser 'Back button' to return

Note... if the 'Contact us' button is not displayed...
Refresh your Browser page....


Click on 'Contact us'
A new window opens....
Click on... 'Contact one of our Technical Experts'....



A new window opens....
Type any random characters in the search box.... I typed 'afafafaf '
The idea is the search engine will not find a hit, and send you off somewhere else on the support Forum


A new window opens.... Click on 'Contact us'
Select Email or Chat...
Then follow the on screen instructions....


Note... Chat lines...(Normal Weekday Office Hours)....

Stay Safe... ATB YFM