Navigation with Start 52

colin1313 Registered Users Posts: 1
New Seeker
edited October 2020 in Devices using TomTom HOME
my strat52 cannot find unnamed roads,my old tomtom used to be able to take post code and if didnt know street it said unnamed road which meant you could still navigate to it where the new one just keeps highlighting postcode but wont navigate to it till you know the street. can anyone help as the support on here on main site is terrible.


  • DougLap
    DougLap Posts: 9,822
    Hi @colin1313

    Regrettably this is a known issue with UK Postcodes on the Start 42/52/62 models which Tomtom have been made aware of and had todate done nothing about. They only have the Step by Step search option and you cannot change it to the Quick Search option available on all the other models.

  • YamFazMan
    YamFazMan Posts: 20,785
    Welcome to the site....
    Yes this is a long-standing problem....
    The Postcode code search bug when using the latest Start devices is a real pain
    Any search for a Postcode... You have to enter a road/street name to execute a search ??? Why....
    If you know the road/street name and a house number you don't need the Postcode
    Most people use a Postcode because they don't know the road/street name and house number
    Isolated farms, Single building, Office blocks, Retail parks, Hospitals, New builds etc...
    For me it renders the latest Start device useless in the UK

    It's only the latest Start 42/52/62 Range that has this particular Step by Step search engine as the only option... All the previous NAV4 Models and the remaining Models in the NAV5 Range... The Via and GO Range have both the "Quick search" and "Step by Step search" as menu options
    Tap 4Dot (.... Menu) --> Settings --> System --> Choose a search mode
    (1).... Quick Search (Default & Best)
    (2)... Step by Step

    Stay Safe... ATB YFM