Help: Why someone else can access my TomTom account?

Winston818

I just found my TomTom account has been shared with someone else, when i login mydrive account, i found my Home Address always be changed very soon, My Place always be deleted and some new addresses have been added to My Place.

This happened in recently within 2 weeks and have happened many times.

I tried to contact the online customer support but always only the ROBOT available.

DougLap

Hi @Winston818

If you did not do a factory Restore on the old units you have sold then they will have the account and password details still on them unless s the new owners have done the reset.. So to ensure that issue is resolved I would change the password for my Tomtom account.

In the meantime as @YamFazMan has said if for example my wife is using one of our TT units and is mid journey then if both units are logged into the account then I can change the route on her unit to somewhere else. using my unit, Coventry for example 😂😂, and she may well not notice it has changed.

Doug

YamFazMan

Hi
@Winston818
Welcome to the site....
Do you by any chance have multiple Tomtom devices on the same account ???

You can have up to 10 devices on one MyDrive Connect Account
Simply use the same Email address & Password when you register the device...
The MyPlaces & Personal or 3rd party POI Categories will auto sync between the two devices....
_______________________

BE AWARE... Multiple NAV4 or NAV5 devices using the same Email Address & Password... This configuration can give problems if two or more devices are being used at the same time... For example....

Markos01 wrote: »

(Snip) I have a Go 5000 and a Go 6000 – which my parents use – and both are on the same account. Just recently we were both using our devices simultaneously but heading in different directions, and we both had our routes automatically changed by each other's device which I wasn't expecting!
What's the solution for this: do I have to take one device off the account and create a new account for it? Will it lose the speed camera subscription if I do this? (Snip)

Answer.... Logging out of MyDrive on your devices is the way to go....
When you need to sync a route file, log back into MyDrive on the device/s you wish to sync the data
I use this method with 8 devices... After all, you only need to enter the password, the device remembers the email address
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If you're not happy logging in/out of MyDrive on the devices, you will need to set up a MyDrive account with different Email and password for each device... the downside is you will need to set up and maintain multiple MyDrive (Web) Route planner accounts for any MyPlaces, POI's and Routes you wish to sync to each individual device
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I maintain three NAV4 devices GO 5000, Start 60, Rider 400 and five NAV5 (Wifi) GO 520, 620, GO 6200, GO Premier & Rider 550 by simply logging in/out of MyDrive
I use a single password across all the devices... You only need to enter the password, the device remembers the email address
Most of the time on the individual devices I am out logged of MyDrive and only log in to sync data as required, then log out again

NAV4.................. Tap (.... Menu) --> Tomtom Services --> MyDrive... Stop Syncing
NAV(5)+Wifi)... Tap (.... Menu) --> Setting --> MyDrive... Stop Syncing
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Note.....
Logging out of MyDrive on the device does not stop the device receiving Tomtom Traffic and live services info
The above will not work in the USA the Live Traffic system is different to UK/Europe
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End
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Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

Winston818

YamFazMan wrote: »

Hi
@Winston818
Welcome to the site....
Do you by any chance have multiple Tomtom devices on the same account ???

You can have up to 10 devices on one MyDrive Connect Account
Simply use the same Email address & Password when you register the device...
The MyPlaces & Personal or 3rd party POI Categories will auto sync between the two devices....
_______________________

Stay Safe... ATB YFM

YES i do have multi TomTom GPS using the same account.

But some of them have been sold and i don't think any of the buyers would know my password.

so how can someone else access my account?

DougLap

Hi @Winston818

If you did not do a factory Restore on the old units you have sold then they will have the account and password details still on them unless s the new owners have done the reset.. So to ensure that issue is resolved I would change the password for my Tomtom account.

In the meantime as @YamFazMan has said if for example my wife is using one of our TT units and is mid journey then if both units are logged into the account then I can change the route on her unit to somewhere else. using my unit, Coventry for example 😂😂, and she may well not notice it has changed.

Doug

Winston818

DougLap wrote: »

Hi @Winston818

If you did not do a factory Restore on the old units you have sold then they will have the account and password details still on them unless s the new owners have done the reset.. So to ensure that issue is resolved I would change the password for my Tomtom account.

Doug

Ops.
YES it's the point. I thought someone didn't reset the unit and just using it.
OK now i have to change the password and see how's going.

Thanks.

DougLap

Hi @Winston818

Just think where you might have been sending them. 😂😂😂😂😂😱😱😱😱😱

Doug