Update GO 5000 via MyDrive Connect

haggar48
haggar48 Registered Users Posts: 1
Apprentice Seeker
I have tried many times to update my GO 5000 via MyDrive. Although told that device is up-to date, it still does not show changes from 2018 main arterial roads in Scotland. Why?

Answers

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @haggar48

    Welcome to the community!
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @haggar48

    Thank you for sending the serial number.
    My team has fixed the services for your TomTom, please do a soft reset and check for map updates.



    Once you are on the latest v10.55 please check if the changes are you referring are showing up!

    Regards, Vikram