Troubleshooting GO 520

chinmayk383

Hi All,

My GO 520 device does not seem to be charging. I have tried charging it by connecting it why the USB cable to a USB port on the laptop, tried connecting to the power supply using a an adapter.

The device continues to show a photo of a monitor and a red X to show that the device is not charging.

Has anyone faced this issue before?

Any help is greatly appreciated.

Thanks

YamFazMan

Hi
@chinmayk383
Welcome to the site....

It looks like Recovery Mode has initialized on your device....

When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

MyDrive Connect must be running on your PC, and be capable displaying as CONNECTED on MyDrive Connect...

Installing MyDrive Connect....
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

See Tomtom FAQ... Navigation device not starting or displaying a cross....
I think the device is somewhere between bullet-point (7) & (8)
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
___________________________

End
___________________________

This is a Tomtom User Forum where Users help each other....
You may need to contact Tomtom Support on Monday....

Due to COVID-19 the Tomtom Support phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

Stay Safe... ATB YFM

chinmayk383

Hi YFM,

Thanks for your response.

The problem with the device is the same as what you have mentioned in the last few paragraphs. The device is trying but failing to connect to MDC.

I have reached out to the support team and am awaiting their response.

Thanks for you help.

Cheers,
CK

YamFazMan

Hi
@chinmayk383
Here's a couple of things to consider....
Delete the Hidden Home3 & MyDrive Connect folders in MyDrive Connect....
Here... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

OR

Delete MyDrive Connect using the free version of Revo Uninstaller....
Here... https://discussions.tomtom.com/en/discussion/comment/1722730/#Comment_1722730
Important... When reinstalling MyDrive Connect....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

Having your device connected can have an adverse effect on the USB Driver install….

Stay Safe.... ATB YFM