Troubleshooting GO 520 — TomTom Community

Troubleshooting GO 520

Hi All,

My GO 520 device does not seem to be charging. I have tried charging it by connecting it why the USB cable to a USB port on the laptop, tried connecting to the power supply using a an adapter.

The device continues to show a photo of a monitor and a red X to show that the device is not charging.

Has anyone faced this issue before?

Any help is greatly appreciated.

Thanks

Answers

  • YamFazManYamFazMan Posts: 17,762
    Superusers
    Hi
    @chinmayk383
    Welcome to the site....

    It looks like Recovery Mode has initialized on your device....

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    MyDrive Connect must be running on your PC, and be capable displaying as CONNECTED on MyDrive Connect...

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
    ___________________________

    End
    ___________________________

    This is a Tomtom User Forum where Users help each other....
    You may need to contact Tomtom Support on Monday....

    Due to COVID-19 the Tomtom Support phone service has been suspended
    For Tomtom Support Email or Chat lines...(Normal Office Hours)
    The way of contacting Customer Services has changed
    See... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    Stay Safe... ATB YFM
  • chinmayk383chinmayk383 Posts: 4 [Apprentice Seeker]
    edited October 11
    Hi YFM,

    Thanks for your response.

    The problem with the device is the same as what you have mentioned in the last few paragraphs. The device is trying but failing to connect to MDC.

    I have reached out to the support team and am awaiting their response.

    Thanks for you help.

    Cheers,
    CK
  • YamFazManYamFazMan Posts: 17,762
    Superusers
    edited October 11
    Hi
    @chinmayk383
    Here's a couple of things to consider....
    Delete the Hidden Home3 & MyDrive Connect folders in MyDrive Connect....
    Here... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    OR

    Delete MyDrive Connect using the free version of Revo Uninstaller....
    Here... https://discussions.tomtom.com/en/discussion/comment/1722730/#Comment_1722730
    Important... When reinstalling MyDrive Connect....
    NEVER have a Tomtom device connected to your PC when....
    (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program
    (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

    Having your device connected can have an adverse effect on the USB Driver install….


    Stay Safe.... ATB YFM
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