Calories are not synced

_wraith_

Using my Multisport in Freestyle (HR monitoring active) the watch shows the burned calories, but when I sync data with the app it comes up empty.
Basically the activity is recorded but without data stored on the watch.

tfarabaugh

You may be able to fix it for your watch by following these steps (make sure you have installed the latest version of Connect if prompted):

1) Plug the watch into the computer and in Sports Connect, click the Gear Icon
2) Press CTRL (Windows) or CMD (MAC) on your keyboard while you hover your mouse over the reset button.
3) You'll see the reset button turns into a "Turn Off" button.
4) Click it, disconnect the watch and the screen will go dead.
5) Reconnect the watch and it will wake up and it should now update as usual.