Connect my watch to the computer

johnhalliday1234

i purchased second-hand cardio sports watch old one has broken but i can't connect it to my computer. can anyone help

tfarabaugh

Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

1) Are you plugged directly into the machine and not a hub?
2) Does the port work, can the computer detect other devices (like flash drives) in that port?
3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
4) Is the USB port free of any debris or blockages?
5) Is the Connect software running (is there an icon for it in the notification area)?
6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
7) Do you have administrator rights to the computer?
8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
9) Does the computer have a good Internet connection (Internet is required to sync)?
10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

johnhalliday1234

i have got as far as the circle updating and ready to go but my password is rejecting.

johnhalliday1234

i can access my account but my new (sewcond hand watch is not uploading todays run to my account presumably because i cant connect it to my account . can you tell me how to do this . i recall my old watch i needed to input a number but i dont have one for this second hand one from amazon

johnhalliday1234

i am not getting any messages my watch is just showing the battery fully charged . i cant change the screen

johnhalliday1234

i have disconnected my watch now and back to square one . i recall having t o put the number of the watch into the system when i bought my first tom tom but i dont have details from this second hand one from amazon. is there another way i can get data uploaded to my account

tfarabaugh

You need to factory reset it and when prompted to register or log in, choose log in with your existing username and password. I imagine you got it cheap buying it second hand, but TT Sports went out of business and discontinued these watches almost 3 years ago, so you bought a dead product. If you can, you may want to consider returning it and getting a new watch, there are plenty of brands out there with better feature sets for less money these days.