MyDrive Connect - Outage

Shipment showing "in-progress"

FHv4
FHv4 Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
Will TOM TOM ever ship my device. Now 5 days and counting and only showing "inprogress"?

Comments

  • YamFazMan
    YamFazMan Posts: 20,795
    Superuser
    Hi
    @ALH1975
    Welcome to the Site...
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are sometimes delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
    It's late for today... You will have to check back here on Monday....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @FHv4
    Welcome to the community!
    I have sent a heads-up to my team about your ticket you started with the customer service.
    Someone will get back to you with the information/order status you requested for.

    Sorry about the delay....

    ~ Vikram

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