Smart Media Navcore System Issue

BobbieP
BobbieP Registered Users Posts: 8
Apprentice Seeker
in Built in car navigation
Hi All,
I have a '66 Plate Fourtwo Smart and the Maps had expired -
So I purchased New UK Maps from the website and uploaded to my SD Card - and still no Maps when I insert the Card into my car.
Now I'm unable to get back into Smart Media Connect due to a Navcore System Issue to try the process of reloading the UK maps..
Any Ideas or suggestions would be grateful !
Thanks in advance
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  • BobbieP
    BobbieP Registered Users Posts: 8
    Apprentice Seeker
    Hi All,
    I have a '66 Plate Fourtwo Smart and the Maps had expired -
    So I purchased New UK Maps from the website and uploaded to my SD Card - and still no Maps when I insert the Card into my car.
    Now I'm unable to get back into Smart Media Connect due to a Navcore System Issue to try the process of reloading the UK maps..
    Any Ideas or suggestions would be grateful !
    Thanks in advance
  • BobbieP
    BobbieP Registered Users Posts: 8
    Apprentice Seeker
    @VikramK Hi, would you be able to help me please, and point me in the right direction ?

    Would appreciate it very much.
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    edited October 2020
    Hi @BobbieP
    Could you elaborate what exactly is the problem with 'Navcore System Issue'

    Have you installed the support application to update the maps, as explained here-
    https://www.tomtom.com/en_gb/in-dash-navigation/getstarted/smart/

    Regards, Vikram
  • BobbieP
    BobbieP Registered Users Posts: 8
    Apprentice Seeker
    That takes me to My Drive Connect - I thought I had to use the Smart Media Connect Application ?
  • BobbieP
    BobbieP Registered Users Posts: 8
    Apprentice Seeker
    VikramK wrote: »
    Hi @BobbieP
    Could you elaborate what exactly is the issue with 'Navcore System Issue'

    Have you installed the support application to update the maps, as explained here-
    https://www.tomtom.com/en_gb/in-dash-navigation/getstarted/smart/

    Regards, Vikram

    When I open the Smart Media Connect App I get the below screen

    zs4xvwn6qmb3.png


  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    This problem is already under investigation.
    Below are some troubleshooting steps advised to resolve the issue-
    • Advised to not to use card reader and use SD card slot on laptop or computer
    • Removing the memory card: from the main menu select System then Remove SD card.
    • Clean reinstallation of MDC

    Should that not help, please report this to our customer service team.

    Regards, Vikram
  • BobbieP
    BobbieP Registered Users Posts: 8
    Apprentice Seeker
    VikramK wrote: »
    This problem is already under investigation.
    Below are some troubleshooting steps advised to resolve the issue-
    • Advised to not to use card reader and use SD card slot on laptop or computer
    • Removing the memory card: from the main menu select System then Remove SD card.
    • Clean reinstallation of MDC

    Should that not help, please report this to our customer service team.

    Regards, Vikram

    Thanks Vikram,

    I have done all the steps you have suggested above.

    But the new map I purchased is on my smart media system that I need to download !

    It's currently telling me the SD Card is empty when I insert into the SD Slot on my PC.

    Rgds
    Jamie

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