France - Single Map Download

Tony49100
Tony49100 Registered Users Posts: 2
Apprentice Seeker
edited October 2020 in Map purchase & installation
Hello,

I bought a card from the tomtom site. The purchase was validated and I was billed.
When I run tomtom home to download my purchased map it cannot be found, can you help me please?

Thanks
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  • Tony49100
    Tony49100 Registered Users Posts: 2
    Apprentice Seeker
    Hello,

    Thank you for your interest and your response.

    Do you have a way to contact support? I live in France and am French. I tried to call the French helpline, but I cannot find someone on the phone.

    I have the order number of the card purchased and I am waiting to hear from you. Thank you
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited October 2020
    Hi
    @Tony49100
    Welcome to the site….

    The French Tomtom forum is here....
    See... https://discussions.tomtom.com/fr/discussions
    ________________________

    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    The official way to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM