Subscription expired but payment not due till tomorrow

jmt432p Registered Users Posts: 5
Apprentice Traveler
My satnav stopped updating live camera updates today, the satnav told me that the subscription had expired but according to the TomTom website, my subscription is active and the next payment isn't due till tomorrow.
Why would this happen? As a professional driver, i need to have the camera service so how can i be sure that the system will be fully active first thing tomorrow?
Will i be better off canceling the current subscription and resubscribing or waiting till tomorrow?


  • YamFazMan
    YamFazMan Posts: 21,132
    edited October 2020
    Welcome to the site....
    As far as I recall there is a period of grace at the end of a subscription, to cover a subscription running out during say National Holidays or Weekends etc... ???
    @VikramK or @lampard the Forum Moderators should pick this up, but it may now be Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • jmt432p
    jmt432p Registered Users Posts: 5
    Apprentice Traveler
    thank you for the reply, the payment has always gone out on the 6th of every month and i normally get warning that the subscription is almost expired before the payment is due but this is the first time that the subscription has actually "expired" on the tomtom (even though the website is saying the subscription is still active.
  • jmt432p
    jmt432p Registered Users Posts: 5
    Apprentice Traveler
    the scheduled payment went through and the satnav speed cameras is now set to active so its all up and running again which is great but it doesn't explain why the service expired before the regular payment was due?
  • VikramK
    VikramK Administrators Posts: 14,283
    Hi @jmt432p

    The previous subscription ended on the 5th of September and the recurring one has started on the 6th of September.
    Speed camera updates are rolled out twice a week. Tuesday and Thursday.
    As you have subscribed to a recurring service, I don't think the updates have stopped.

    Regards, Vikram