TomTom BLUE&ME TOMTOM 2 LIVE reboots every 5 minutes!!

Harry_124
Harry_124 Registered Users Posts: 3
Apprentice Seeker
in MyDrive Connect
Already since the 25th of September (Referentienr. 1054612 | Ticket 1046998) I'm in contact with TomTom support without any resolution. This ticket was "escalated" within TomTom support, but still not any response. If this was an old navigation system, not nice but understandable. But this device is just less than 2 years old!! Urgent support from TomTom required, else I will escalate!!

Answers

  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Hi @Harry_124

    Welcome to the community!
    Sorry about the delay... I have sent a heads up to my team referencing the ticket numbers you mentioned above.

    Someone will be getting in touch with you to offer help.

    Regards, Vikram
  • Harry_124
    Harry_124 Registered Users Posts: 3
    Apprentice Seeker
    hi Vikram, again this afternoon in contact with the service desk, Remotely a small update was performed, but after the first test (outside my home for GPS signal), the issue is still not resolved!! After GPS signal is noticed, grey screen and the navigation systems re-boot again! en again! every 5 minutes! Very disappointing as I'm in contact with the TomTom service desk starting the 25th of September! Issue still not resolved!
  • Alfa4
    Alfa4 Registered Users Posts: 1
    New Seeker
    Hi, i have the same problem.
  • chipsandchops2
    chipsandchops2 Registered Users Posts: 1
    New Traveler
    Blue&Me tomtom 2 keeps turning off evert 10minutes also will not pair with my fiat doblo. can not find a way to contact tom tom.
  • Harry_124
    Harry_124 Registered Users Posts: 3
    Apprentice Seeker
    Still have that re-boot issue since the 25th of September 2020! (Reference nr. 1054612 | Ticket 1046998. Several times I was in contact with TomTom support,..no fix for issue given...that's the reason I stopped paying for mapupdates as the re-boot issue was still after several month's not resolved! " Resolution" given by TomTom, your TomTom is more then 2 yers old,..so buy a new TomTom!! Crazy

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