How long should I wait while my order status is "Inprogress"? It has been 2 days so far :-(

ChrisB1
Registered Users Posts: 3 
New Seeker

New Seeker
Order number: 410xxxxxxx16
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Mod edit: Please don't post private or personal information on a public forum. Thanks!
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Best Answers
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Hi
@ChrisB1
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
The easy way Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM5
Answers
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YamFazMan, thanks for that. The status has changed from Inprogress to Completed and I received an email with an invoice attached. But I still have a problem.
I am using a 16GB USB stick to update the Uconnect. Both the website and TomTom Home recognise the Uconnect.
But when I try to upload the NZ map via TomTom Home (version 2.20.15.132), I see no way of doing it ?
Update Device doesn't do it and Purchase Maps doesn't give me an option to purchase any new maps other than update the originally installed UK and Europe map. (This is why I chose to purchase online via the website instead).
Any suggestions how to fix this?
0 -
Hi
@ChrisB1
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
The easy way Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
The official way to Contact Tomtom Support.....
https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM5 -
Thanks, I'll go for a refund.0
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Hi
@ChrisB1
Also check with Tomtom Support that any automatic subscription renewal is cancelled ....
How to turn off auto-renewal payment for subscriptions FAQ....
https://help.tomtom.com/hc/en-gb/articles/360015806999-How-to-turn-off-auto-renewal-payment-for-subscriptions-
Stay Safe... ATB YFM0