Downloading and installing a map on Sony XAV australian maps

fierce_oni
Registered Users Posts: 2 
New Seeker

New Seeker
i have the xa-nv300t but the only maps the tomtom website will allow me to update it to are for western europe. how do i download the latest australian maps for this device?
0
Best Answer
-
Hi @fierce_oni
I had a word with my team about this and got a confirmation on a few things as below..
Firstly the link on the public article should be updated to allow our users for downloading region-specific maps. We have raised a ticket for it.
We only have 3 maps cuts available for the Sony XAV models-
- Western Europe
- USA _Canada
- Australia
Only if the device originally came with preinstalled map cuts(mentioned above) the updates will work.
Till the time our team fixes the links on the public articles, I have added them here. Our users with a similar concern can download them directly.
Download for Western Europe map v9.80
Download for USA_Canada map v9.80
Download for Australia map v9.80
Regards, Vikram5
Answers
-
Hi @fierce_oni
Welcome to the community!
Probably it only allows you to update the maps that originally came with the device. Please check with the car dealer if the map of other countries or regions can be added.
Regards, Vikram
0 -
https://help.tomtom.com/hc/en-au/articles/360013898260
what i mean is, this is the only page available to update the device that i can find. notice that its an en-au page for australia and yet the only map it has available to update to is for western europe. i dont understand this. especially since this product was available in australia. could i please be provided with more support to access the australian maps?0 -
That article could be confusing because of the locale where you open it.
Which maps did the device originally have(pre-installed)? Where was the car purchased from?
Regards, Vikram0 -
Hi @fierce_oni
I had a word with my team about this and got a confirmation on a few things as below..
Firstly the link on the public article should be updated to allow our users for downloading region-specific maps. We have raised a ticket for it.
We only have 3 maps cuts available for the Sony XAV models-
- Western Europe
- USA _Canada
- Australia
Only if the device originally came with preinstalled map cuts(mentioned above) the updates will work.
Till the time our team fixes the links on the public articles, I have added them here. Our users with a similar concern can download them directly.
Download for Western Europe map v9.80
Download for USA_Canada map v9.80
Download for Australia map v9.80
Regards, Vikram5