Downloading and installing a map on Sony XAV australian maps

fierce_oni
fierce_oni Registered Users Posts: 2
New Seeker
edited October 2020 in Built in car navigation
i have the xa-nv300t but the only maps the tomtom website will allow me to update it to are for western europe. how do i download the latest australian maps for this device?
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  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    Hi @fierce_oni

    Welcome to the community!
    Probably it only allows you to update the maps that originally came with the device. Please check with the car dealer if the map of other countries or regions can be added.

    Regards, Vikram
  • fierce_oni
    fierce_oni Registered Users Posts: 2
    New Seeker
    https://help.tomtom.com/hc/en-au/articles/360013898260

    what i mean is, this is the only page available to update the device that i can find. notice that its an en-au page for australia and yet the only map it has available to update to is for western europe. i dont understand this. especially since this product was available in australia. could i please be provided with more support to access the australian maps?
  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    edited October 2020
    That article could be confusing because of the locale where you open it.

    Which maps did the device originally have(pre-installed)? Where was the car purchased from?

    Regards, Vikram

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