My new 6 in premium X is changing destination and crashed 3 times

Oldrocker8
Oldrocker8 Registered Users Posts: 1
Novice Seeker
edited December 2021 in Devices using Wi-Fi®
I've only had the satnav 3 days and experience on a 120 journey it changed destination and told my to turn around. The voice communication stopped responding. I powered off and on ok the rest of the journey. While I was using it to learn more it crashed restarted its self

Answers

  • YamFazMan
    YamFazMan Posts: 20,826
     Superuser
    edited October 2020
    Hi
    @Oldrocker8
    Welcome to the site....
    Oldrocker8 wrote: »
    I've only had the satnav 3 days and experience on a 120 journey it changed destination and told me to turn around. The voice communication stopped responding. I powered off and on... OK the rest of the journey. While I was using it to learn more it crashed restarted its self
    Check...
    Tap 4Dot (.... Menu) --> Setting --> Route planning... Have you set 'Route Planning' to 'Always take the fastest route' ???
    I always use... 'Ask me, so I can Choose'
    See my post Here... https://discussions.tomtom.com/en/discussion/comment/1643368/#Comment_1643368

    Check....
    Do have you multiple devices registered to the same account and several devices in use at the same time....
    See my post Here... https://discussions.tomtom.com/en/discussion/comment/1725158/#Comment_1725158
    Oldrocker8 wrote: »
    The voice communication stopped responding. I powered off and on... OK the rest of the journey
    Do you mean Voice Control or the Spoken Driving instructions ???

    Stay Safe... ATB YFM