i cant add my device to my new account

andyyoung71_

i cant add my old device to my new account

andyyoung71_

DougLap wrote: »

Hi @andyyoung71_

You need to delete any reference to the old account details from the old device via a Factory reset then add the new account info.

Doug

Thanks for you advice but sadly this still did not fix the problem. My drive connect still knows my device is registered to my old e mail address. It ask if I want to register it to the email address I'm logged in with but when I click on add it still says, We are sorry something has gone wrong. It is currently not possible to add your device to your account. Please try again!

I try and try but still nothing.

I'm losing the will to live lol

DougLap

Hi @andyyoung71_

If you go into My Drive Connect with the old login details and select My Devices can you not delete the unit from that account.

Doug

rider1rider

sure
just login to mydrive connect with your new account and connect the device. it should ask if you want to link it to the new account.

DougLap

Hi @andyyoung71_

You need to delete any reference to the old account details from the old device via a Factory reset then add the new account info.

Doug

andyyoung71_

DougLap wrote: »

Hi @andyyoung71_

You need to delete any reference to the old account details from the old device via a Factory reset then add the new account info.

Doug

Thanks for you advice but sadly this still did not fix the problem. My drive connect still knows my device is registered to my old e mail address. It ask if I want to register it to the email address I'm logged in with but when I click on add it still says, We are sorry something has gone wrong. It is currently not possible to add your device to your account. Please try again!

I try and try but still nothing.

I'm losing the will to live lol

DougLap

Hi @andyyoung71_

If you go into My Drive Connect with the old login details and select My Devices can you not delete the unit from that account.

Doug

andyyoung71_

Hi

I also tried that but it never worked but for some strange reason late last night I had an email from tomtom saying my device is now linked to my account. I again tried it and indeed it worked! I wonder if there was an issue their end.

I would like to thank you for the help you have given me in trying to fix my problem.

Regards

Andy

DougLap

Hi @andyyoung71_

Glad you are sorted.

Doug