XL2 updated GPS fix OK, then added a voice and operating system is corrupted

Liamtomtom

I have tried three versions of TomTom Connect, TomTom Home and TomTomHome but none will restore the original settings. I have made a copy of the Europe Map and am not looking for any freebie - just the factory set-up will be fine. I have resorted to re-formatting the device and still not recognising that it is empty.

rider1rider

https://help.tomtom.com/hc/en-au/articles/360013901940-Navigation-device-not-starting-or-displaying-a-cross-TomTom-HOME-

Liamtomtom

rider1rider, thank you for the links. I have tried this on a mac and have now gone to a windows pc to see if it formats the internal memory stick differently. Running TomTom HOME 2.20.15.132, the app sometimes does/sometimes doesn't recognise the XL2.
Background is that I bought it from a junk shop, it had the correct map but was confused on my drive home. I updated the GPS fix and the OS and even some comedy voices (perhaps they were corrupted?) It seemed to work ok but crashed when I tried amending the official voices.

Liamtomtom

Can anyone confirm the exact format type for erasing the internal memory please? Is it best done on a windows or mac?