Impossible to reset
Billy004
Registered Users Posts: 1 
Apprentice Seeker
Apprentice Seeker
I press 3 times the start button on the black screen with white text. Then I have a quick black screen followed by the fixed TomTom logo, and it remains fixed and nothing happens... Can you please help me?
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Comments
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Hi @Billy004
What you describe is the start of a Recovery process not what is normally referred to as a Reset. ie
https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1
A simple Reset is as follows and often sorts out issues and is a good thing to do after completing Updates which should be done one at a time.
https://discussions.tomtom.com/en/discussion/1034215/how-to-reset-your-navigation-device/p1?new=1
A factory Reset will depend on the model TT unit involved.
What issue have you got that you feel the need to Recover/Reset?
Doug0
