The Ukrainian name of the streets is missing

TorVik
TorVik Registered Users Posts: 9
Apprentice Seeker
Hello. I bought an Eastern Europe card. But all the names of settlements and streets are reflected in transliteration - the Ukrainian language is gone. I am attaching a photo from the navigator and the corresponding part from TomTomMyDrive. Everything was displayed correctly on the old EUROPE map. My device is a Renault TomTom Carminant Live. Map of "Eastern Europe" v.1055
p0rktba3j95r.jpg
5ing6cnv1gu5.jpg
rpn7lco3b9p2.jpg
emj1vonmrk6y.jpg
ayc30yc4d7rv.jpg



Comments

  • rotproof1
    rotproof1 Registered Users Posts: 34
    Renowned Wayfarer
    Carminat TomTom doesn't support ukrainian names
  • TorVik
    TorVik Registered Users Posts: 9
    Apprentice Seeker
    Yes, the navigator itself works in Russian. But on the old "Europe" map, all street names were in Ukrainian.
  • TorVik
    TorVik Registered Users Posts: 9
    Apprentice Seeker
    Оn the TomTomMyDrive website a map of Ukraine with street names in Ukrainian
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    edited October 2020
    Hi @TorVik

    Could you share a few coordinates of the locations where you observe these changes on the map?
    Our team is looking into this...

    Thanks, Vikram
  • TorVik
    TorVik Registered Users Posts: 9
    Apprentice Seeker
    Streets in the Ukrainian language are not shown on the entire map of Ukraine after the update. Specifically, the coordinates of the place in the images (50.25186; 30.32492)
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Alright thanks, @TorVik :)

    I have sent the information to my team.

    Regards, Vikram.
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @TorVik

    Could you tell me what is the system language selected on your TomTom?

    Regards, Vikram
  • TorVik
    TorVik Registered Users Posts: 9
    Apprentice Seeker
    Russian
  • TorVik
    TorVik Registered Users Posts: 9
    Apprentice Seeker
    By the way, the street names also do not match TomTomMyDrivesun6jeeqy1ai.jpg
    31mupae8i07s.jpg
  • TorVik
    TorVik Registered Users Posts: 9
    Apprentice Seeker
    also on the map "Europe" v.930 there is a possibility to switch the language, and on the map "Eastern Europe" v.1055 there is no.ricbinrvabws.jpg
    cfhpyb9vhm55.jpg
  • Igor9499
    Igor9499 Registered Users Posts: 18
    Master Explorer
    Greetings!
    Bought new Europe map recently and after update to 10.50 all street names in Ukraine are on English, however previous map version 9.xx has correct Cyrillic names. How can enabled Cyrillic?
    Thanks in advance!
  • Igor9499
    Igor9499 Registered Users Posts: 18
    Master Explorer
    Answer ✓
    Can you help me?
  • Igor9499
    Igor9499 Registered Users Posts: 18
    Master Explorer
    Greetings!
    Recently I've updated my Carminat Live from 9.xx to newest 10.50 version of the Europe map. Now I have no Cyrillic support on the maps of Ukraine at all (keyboard, street names etc.), English transliterations only. However, old version of this same maps had full Cyrillic support. At the Options menu Russian language set as a preferred one.
    Any idea how to fix this issue?
    Thanks in advance!
  • Igor9499
    Igor9499 Registered Users Posts: 18
    Master Explorer
    Hi! @VikramK
    Do you have any idea how to fix this issue? Thx!
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @TorVik and @Igor9499

    We have released map version 10.60, could you please confirm if the issue persists after installing the latest map?

    Regards, Vikram
  • TorVik
    TorVik Registered Users Posts: 9
    Apprentice Seeker
    Hello. Everything remained as it was. I tried to update the map and put it on a clean memory card. Nothing changed
  • Igor9499
    Igor9499 Registered Users Posts: 18
    Master Explorer
    Hi @VikramK

    updated to 10.60

    street names in the Latin alphabet no Cyrillic support

    street names are old but when searching by new name finds