The Ukrainian name of the streets is missing — TomTom Community

Map quality

The Ukrainian name of the streets is missing

TorVikTorVik Posts: 9 [Apprentice Seeker]
in Map quality
Hello. I bought an Eastern Europe card. But all the names of settlements and streets are reflected in transliteration - the Ukrainian language is gone. I am attaching a photo from the navigator and the corresponding part from TomTomMyDrive. Everything was displayed correctly on the old EUROPE map. My device is a Renault TomTom Carminant Live. Map of "Eastern Europe" v.1055
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Comments

  • rotproof1rotproof1 Posts: 34 [Renowned Wayfarer]
    Carminat TomTom doesn't support ukrainian names
  • TorVikTorVik Posts: 9 [Apprentice Seeker]
    Yes, the navigator itself works in Russian. But on the old "Europe" map, all street names were in Ukrainian.
  • TorVikTorVik Posts: 9 [Apprentice Seeker]
    Оn the TomTomMyDrive website a map of Ukraine with street names in Ukrainian
  • VikramKVikramK Posts: 12,711 Moderator
    edited October 2020
    Hi @TorVik

    Could you share a few coordinates of the locations where you observe these changes on the map?
    Our team is looking into this...

    Thanks, Vikram
  • TorVikTorVik Posts: 9 [Apprentice Seeker]
    Streets in the Ukrainian language are not shown on the entire map of Ukraine after the update. Specifically, the coordinates of the place in the images (50.25186; 30.32492)
  • VikramKVikramK Posts: 12,711 Moderator
    Alright thanks, @TorVik :)

    I have sent the information to my team.

    Regards, Vikram.
  • VikramKVikramK Posts: 12,711 Moderator
    Hi @TorVik

    Could you tell me what is the system language selected on your TomTom?

    Regards, Vikram
  • TorVikTorVik Posts: 9 [Apprentice Seeker]
    Russian
  • TorVikTorVik Posts: 9 [Apprentice Seeker]
    By the way, the street names also do not match TomTomMyDrivesun6jeeqy1ai.jpg
    31mupae8i07s.jpg
  • TorVikTorVik Posts: 9 [Apprentice Seeker]
    also on the map "Europe" v.930 there is a possibility to switch the language, and on the map "Eastern Europe" v.1055 there is no.ricbinrvabws.jpg
    cfhpyb9vhm55.jpg
  • Igor9499Igor9499 Posts: 18 [Master Explorer]
    Greetings!
    Bought new Europe map recently and after update to 10.50 all street names in Ukraine are on English, however previous map version 9.xx has correct Cyrillic names. How can enabled Cyrillic?
    Thanks in advance!
  • Igor9499Igor9499 Posts: 18 [Master Explorer]
    Accepted Answer
    Can you help me?
  • Igor9499Igor9499 Posts: 18 [Master Explorer]
    Greetings!
    Recently I've updated my Carminat Live from 9.xx to newest 10.50 version of the Europe map. Now I have no Cyrillic support on the maps of Ukraine at all (keyboard, street names etc.), English transliterations only. However, old version of this same maps had full Cyrillic support. At the Options menu Russian language set as a preferred one.
    Any idea how to fix this issue?
    Thanks in advance!
  • Igor9499Igor9499 Posts: 18 [Master Explorer]
    Hi! @VikramK
    Do you have any idea how to fix this issue? Thx!
  • VikramKVikramK Posts: 12,711 Moderator
    Hi @TorVik and @Igor9499

    We have released map version 10.60, could you please confirm if the issue persists after installing the latest map?

    Regards, Vikram
  • TorVikTorVik Posts: 9 [Apprentice Seeker]
    Hello. Everything remained as it was. I tried to update the map and put it on a clean memory card. Nothing changed
  • Igor9499Igor9499 Posts: 18 [Master Explorer]
    Hi @VikramK

    updated to 10.60

    street names in the Latin alphabet no Cyrillic support

    street names are old but when searching by new name finds
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