Error 107 live service isnt working on my device.

AntonPoter
AntonPoter Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
Dear team. I payed for 1.5 years live service that doesn't work even ones. My device showing Error 107. I did reset the device twice doesn't help. I'm very disappointed as it was the most expensive device at the time. You can reply via email [email protected] or via phone +xxxxxxxxx3. Kind Regards. Axxxx




Mod edit: Please don't post private or personal information on a public forum. Thanks!

Comments

  • VikramK
    VikramK Administrators Posts: 13,798
    Moderator
    Hi @AntonPoter

    Welcome to the community!
    I reviewed your TomTom account and I don't see an activate subscription for LIVE Services.
    Error 107 usually means an issue with the SIM card.
    My team has temporarily activated LIVE Services for 5 days. Please try the troubleshooting steps on the below article and see if the device is able to connect to LIVE Services.
    https://help.tomtom.com/hc/en-gb/articles/360014530220

    Regards, Vikram

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