Cannot create account for GO Camper

Dave9998888888888888

Hello,
I have a Go Camper and tried to create an account. I get the message, after entering email and password:

'We cannot create an account using this email address.'

Is this because my wife already has an accont on this system?

DougLap

Hi @Dave9998888888888888

You should be able to add an account provided it has a valid different email address to one you have used already and is not already been used by someone else.

By the way if you are trying to use this new address for the GO Camper then to get the unit to recognise the new account you will have to delete the old account details that you have in it already. This will involve a Factory Reset and you will lose all your My Places and any Poi and Routes you have on it that were synced form its current account.

By the way you can add it to the current account that your Wife has but again you will have to Factory reset it to change the account it is currently linked too. The one think to remember is if the TT unit that you Wife has linked to the Account uses the My Drive Connect software then if you have both units on at the same time if you create a route on one unit it will change the route on the other even if in mid route. This issue is resolved by Logging Out of My Drive on the units until you want to sync them with the My Drive account.

Doug

DougLap

Hi @Dave9998888888888888

Glad you are sorted.

You can use the Europe Camper map as a Car map just by changing to a Car in Settings/Vehicle so there is no real need for a Car map as the new camper Maps are issued at the same time, more or less, as the car maps. All you need is a Map like Iceland, Venezuela or Iraq, which are very small map files, on the units internal memory as the second map to help prevent you getting into the No Maps Found situation if you lose the Europe Map say during an Update. Oh you know about that . 😂. You should always do map updates one at a time and not all at once to also help losing all maps.

Doug

DougLap

Hi @Dave9998888888888888

You should be able to add an account provided it has a valid different email address to one you have used already and is not already been used by someone else.

By the way if you are trying to use this new address for the GO Camper then to get the unit to recognise the new account you will have to delete the old account details that you have in it already. This will involve a Factory Reset and you will lose all your My Places and any Poi and Routes you have on it that were synced form its current account.

By the way you can add it to the current account that your Wife has but again you will have to Factory reset it to change the account it is currently linked too. The one think to remember is if the TT unit that you Wife has linked to the Account uses the My Drive Connect software then if you have both units on at the same time if you create a route on one unit it will change the route on the other even if in mid route. This issue is resolved by Logging Out of My Drive on the units until you want to sync them with the My Drive account.

Doug

Dave9998888888888888

Doug,
Thanks. I think we will stay with the current a/c (i.e. hers) rather than delete it and start again. Have just loaded E Camper, will look at others too.

Many thanks.

DougLap

Hi @Dave9998888888888888

Glad you are sorted.

You can use the Europe Camper map as a Car map just by changing to a Car in Settings/Vehicle so there is no real need for a Car map as the new camper Maps are issued at the same time, more or less, as the car maps. All you need is a Map like Iceland, Venezuela or Iraq, which are very small map files, on the units internal memory as the second map to help prevent you getting into the No Maps Found situation if you lose the Europe Map say during an Update. Oh you know about that . 😂. You should always do map updates one at a time and not all at once to also help losing all maps.

Doug