how can i contact you to solve a problem?

LUCPIEMONTE

the site is not comfortable for the customer who needs assistance! and it is a problem that will be solved by purchasing a device other than tom tom!
Yours sincerely



Mod edit: Machine translated (Italian)

DougLap

Hi @LUCPIEMONTE

Try turning on your PC and get My drive Connect running.

Now turn the unit On and when ready connect to the PC.

When connected immediately Press and hold the ON/OFF button for about 20 seconds plus until you hear the Drumroll sound then let the button go. and the unit will restart.
Does it get seen by MDC now?

If not now contact customer Support.

https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Doug