I have a Start 20, S/N AY3xxxxx543. Getting message, "Our servers are very busy right now." Help.

VJMstart20 Registered Users Posts: 1
New Seeker
I have a Start 20, S/N AY3xxxxxxx543. When ever I connect my device to my computer and attempt to download new updates, I am always getting this same message, "Our servers are very busy right now. Please enable detailed logs and then retry. Or Exit MyDrive Connect and try again later." I have done both several times each and have not been successful in updating my device. Can you help?

Mod edit: Please don't post private or personal information on a public forum. Thanks!


  • YamFazMan
    YamFazMan Posts: 20,805
    Welcome to the site....
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect & Login... Connect & Start your device....

    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM