How to cancel an order?

fricoperez

I want to cancel an order that I just do 15 minutes ago

DougLap

Hi @fricoperez

If you log into the main Tomtom Webpage (https://www.tomtom.com/en_gb/navigation/) then can you cancel it under orders.

If not the you need too contact Customer Support.

https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Here is some more info on contacting Customer support.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

There is currently no Phone line Customer Support with so many working from home.

If you have a problem with the above link try another browser.

You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

When you have signed in on the next page Tap Red Contact Us

Type Help in next box then hit return

Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

Box appears with Chat/Email

Doug